Shipping Policy

1. Shipping Destinations:

• We are offering worldwide shipping. If your location is not listed, please contact us, and we’ll do our best to assist you.

2. Shipping Times:

• Orders are processed [2-3] business days.
• Shipping times vary depending on your location. Standard shipping typically takes [6-7 days], while expedited options may be available.

3. Shipping Costs:

• Shipping costs are calculated during the checkout process based on the destination and the chosen shipping method.

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package through our designated courier service.

5. Customs and Import Taxes:

• Customers are responsible for any customs or import taxes that may apply to their order. We cannot control or predict these charges, and they are the sole responsibility of the buyer.

6. Shipping Delays:

• While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances, such as customs processing or adverse weather conditions.

Return and Refund Policy

1. Eligibility for Returns:

• We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Initiating a Return:

• To initiate a return, please contact our customer support team at [info@tridora.store] with your order number and a brief explanation of the reason for the return.

3. Return Process:

• After receiving approval for the return, ship the item(s) to the address provided by our customer support team. Please include a copy of the original packing slip with the return.

4. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

5. Refund Processing:

• Refunds are processed once the returned items are received and inspected. Refunds will be issued to the original payment method.

6. Exchanges:

• If you would like to exchange an item, please follow the return process and place a new order for the desired item.

7. Non-Returnable Items:

• Certain items, such as personalized or custom-made jewelry, are non-returnable unless they are defective or damaged upon arrival.

8. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damaged item. We will provide instructions on how to proceed.

Contact us at (info@tridora.store} for questions related to Shipping & Returns.